Bng believes online entertainment should be enjoyed in a healthy and controlled manner. We provide a range of tools, guides, and support to ensure every member plays wisely and responsibly at all times.
For most people, playing on an online casino platform like bng is an enjoyable form of entertainment — much like watching a movie or attending a concert. It is a recreational activity that brings fun when done in the right, responsible way.
However, bng recognises that a small number of individuals may struggle to control their gambling habits. This is why we invest in a comprehensive protection system — not merely because the law requires it, but because we genuinely care about the well-being of every member.
Bng's responsible gaming approach is built on three core principles: Awareness — helping you understand the risks; and Control — giving you the tools to manage your gaming; and Support — ensuring help is always available when you need it.
Healthy gambling means playing with money you can afford to lose, setting clear limits, and stopping when the fun turns into stress. bng is here to make sure that happens.
Remember: Gambling should never be used as a way to make money or solve financial problems. It is entertainment, not a financial solution.
Set the maximum amount you can deposit into your bng account on a daily, weekly, or monthly basis. Limits take effect immediately and require a 24-hour waiting period to increase — giving you time to think it over.
Set a maximum loss amount for a given period. Once this limit is reached, your account will be temporarily blocked from placing new bets — protecting you from impulsively chasing losses.
Set a daily session time limit for your play. bng will send you a reminder as you approach the limit and notify you when the session ends — keeping you fully aware of how long you've been playing.
Need a short break? Activate the time-out feature to block access to your account for 24 hours, 3 days, 7 days, or up to 30 days. No questions asked, no lengthy process — choose your duration and it activates instantly.
For more serious cases, the self-exclusion feature lets you block your bng account permanently or for an extended period (minimum 6 months). During this time, you will not receive any promotional communications from bng.
Opt out of receiving any promotional emails, bonus offers, or new game notifications. This feature helps those who are easily influenced by offers to reduce unplanned urges to play.
All bng protection tools are accessible directly from your account control panel. They are designed to be easy to use and take effect immediately upon activation.
Access your account via the bng website or mobile app. Always use your personal device to keep your settings private.
Find the "Responsible Gambling" section in your account profile menu. Here you will find all available self-control options.
Choose the type of limit you wish to set, enter the desired value or duration, and confirm. Limits take effect immediately without requiring approval from any party.
Safety Note: Reducing or cancelling a set limit requires a 24–48 hour cooling-off period. This is a safety measure to protect you from impulsive decisions.
In addition to self-control tools, the bng support team is specially trained in responsible gaming. They are ready to assist you in an empathetic, non-judgmental manner.
Contact our team directly at any time via live chat on the platform. Response within 3 minutes for urgent issues.
For more detailed or confidential discussions, send an email to [email protected]. All communications are handled with strict confidentiality and professionalism.
Access our library of articles, practical guides, and educational videos on responsible gambling — all free on our FAQ page.
Frequently borrowing money from family, friends, or using credit cards solely to fund unplanned gambling activity.
Continuing to play or increasing the wagering amount in hopes of recovering money already lost — this behaviour often makes the situation worse.
Lying to a partner, family, or friends about how much time and money is spent gambling out of shame or fear of criticism.
Becoming easily irritable, restless, or distressed when unable to gamble, or showing significant emotional changes related to game outcomes.
Has attempted multiple times to cut down or stop gambling but always failed, and finds it impossible to control the urge.
Work, studies, or personal relationships begin to suffer because too much time and attention is devoted to gambling.
If you recognise yourself in any of the signs above: Do not wait for the problem to get worse. Contact the bng team now or use the self-exclusion feature in your account. Seeking help early is a sign of strength, not weakness.
This self-assessment is adapted from a clinically recognised tool. It is not a medical diagnosis, but can help you evaluate whether your gambling habits remain within healthy control.
Have you ever felt the need to increase your wagering amount to achieve the same level of excitement as before?
Do you feel restless or irritable when trying to cut back or stop gambling?
Have you ever gambled to escape from problems or uncomfortable feelings such as anxiety, depression, or stress?
After a loss, do you often return the next day to try to win back the money you lost?
Have you ever lied to family members, a therapist, or others to conceal the extent of your gambling involvement?
Have you ever done something illegal to obtain money for gambling or to pay gambling debts?
Has your gambling activity caused problems in your personal relationships, work, or education?
Have you ever relied on others to help you out of a difficult financial situation caused by gambling?
Do you feel compelled to gamble until your last dollar is gone, or until you need to borrow money to keep playing?
Have you ever had thoughts of suicide or self-harm as a result of problems related to gambling?
Count the number of questions you answered "Yes" to. Each "Yes" reflects an area that may need your attention.
Your gambling habits appear to be well under control. Keep setting limits and play for entertainment only.
There are some areas that need monitoring. Try setting limits using bng's control tools and talk to someone you trust.
You may be experiencing moderate gambling issues. Activate the time-out or self-exclusion feature and seek support from bng or a professional counsellor.
Please seek professional help immediately. Activate self-exclusion through your bng account and contact a qualified mental health counsellor.
Important: This assessment does not replace professional advice. If you answer "Yes" to question 10, please seek immediate assistance from a mental health professional or emergency services.
Create your free bng account today and enjoy safe online entertainment with the full protection of our self-control tools. Over 500,000 bng members in Malaysia have chosen a responsible gaming experience.