At BNG, your privacy is not merely a legal obligation — it is one of our core values. Understand clearly how we collect, use, store, and protect every piece of personal information you entrust to us.
All data transmitted between your device and bng's servers is protected with 256-bit SSL encryption, ensuring no third party can intercept your sensitive information.
Member data is stored in high-grade data centres with strict physical and digital access controls. Only authorised personnel may access such information.
BNG has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
Our KYC process uses fully encrypted channels. Identity documents you submit are stored with additional protection and deleted when no longer required.
BNG is fully compliant with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards to ensure your privacy rights are upheld.
In the event of any data breach involving your information, bng is committed to notifying you within 72 hours in accordance with data protection standards.
Quick Summary: BNG only collects data that is strictly necessary to operate our services, never sells your information to anyone, and you may always request that we delete or correct your data. Read on for full details.
BNG Wine ("BNG", "we", "Platform") respects the privacy of every member and visitor to our website at bng.wine. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you use the BNG platform — whether through our website or mobile app.
This Privacy Policy applies to all users of the BNG platform, including unregistered site visitors, registered members, and former members who still have account records in our system. By registering a BNG account or continuing to use our platform, you agree to the terms set out in this Privacy Policy.
This Privacy Policy should be read together with bng Terms and Conditions which is a document that forms part of the overall agreement between you and bng. Should any conflict arise between the two documents regarding privacy matters, this Privacy Policy shall take precedence.
BNG is fully compliant with Malaysia Personal Data Protection Act 2010 (PDPA) as well as internationally recognised data protection principles. We continuously review our privacy practices to ensure they consistently meet the latest standards.
BNG only collects information that is strictly necessary to provide safe, fair, and legally compliant services. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, security notices |
| Financial Data | Bank account details, deposit & withdrawal records | Payment processing, AML compliance |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection |
| Usage Data | Game history, betting records, login timestamps | Service improvement, responsible gaming |
| Cookie Data | Session cookies, language preferences, display settings | Enhanced User Experience |
We never collect sensitive information such as your medical records, religious beliefs, or political views. Any information you voluntarily provide through customer support interactions will also be handled in accordance with this policy.
Note: Financial data such as full credit card numbers are never stored on BNG servers. All payment transactions are processed through encrypted, PCI-DSS compliant payment gateways.
BNG uses your personal data solely for lawful, necessary purposes directly related to the provision of platform services. Every use of data has a clear legal basis, whether based on contract fulfillment, legal obligation, or our legitimate interests as a platform operator.
BNG does not use your data for automated decision-making that materially impacts you without appropriate human involvement — particularly in relation to account suspension or withdrawal rejection.
BNG does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, there are certain situations where we need to share some of your information with carefully selected third parties:
All third parties working with bng are bound by strict data protection agreements and are not permitted to use your data for any purpose beyond what is specified in those agreements.
Important: Should bng be involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction. Members will be notified in advance and given the option to delete their accounts before the transfer takes place.
BNG uses cookies and similar technologies to enhance your browsing experience, maintain login session security, and understand how members interact with our platform. Cookies are small text files stored on your device when you visit the BNG website.
You can manage cookie settings through your web browser. However, disabling essential cookies may prevent you from fully using certain features of the BNG platform. For more information on managing cookies in your browser, please refer to your browser's official documentation.
BNG retains your personal data for as long as necessary to fulfill the original purpose of collection, or as required by Malaysian law and applicable international regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing service delivery |
| Financial transaction records | 7 years after transaction | AML/PDPA Legal Requirements |
| KYC Documents | 5 years after account closure | Financial regulatory compliance |
| Security & access logs | 2 years | Security incident investigation |
| Customer support communications | 3 years | Dispute resolution and quality auditing |
| Analytics cookie data | 13 months | Usage trend analysis |
On the technical security front, BNG implements the following measures to protect your data:
Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data held by BNG. We are committed to fulfilling your requests within a reasonable timeframe.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If you find that your data is inaccurate or outdated, you may request a correction at any time through your account settings or bng support.
You may request the deletion of your personal data, subject to any legal retention obligations applicable to your account.
You have the right to object to the processing of your data for certain purposes, including direct marketing communications.
You may request your data in a machine-readable format for transfer to another platform, subject to technical compatibility.
In certain circumstances, you may request that we restrict how we use your data while a dispute is being resolved.
To submit any request related to your privacy rights, please contact the bng support team via 24/7 live chat or our official email. We will require identity verification before processing any request to ensure the security of your data.
The bng platform is a service strictly restricted to individuals who are of age 21 years and above only. bng does not intentionally collect, store, or process any personal data from underage individuals.
If we find that we have inadvertently collected data from underage individuals, we will take immediate steps to delete that information and close the associated account without prior notice.
If you believe that someone under the specified age limit has registered a bng account, please notify us immediately through our support channels so we can take appropriate action.
The bng platform may contain links or references to third-party websites in certain contexts, such as game providers or payment partners. bng's Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
We recommend reading the Privacy Policy of any third-party website before providing them with your personal information. The presence of third-party links on the bng platform does not imply that we endorse or guarantee their privacy practices.
BNG reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The latest version of the Privacy Policy will always be published on this page with a clear effective date.
For significant amendments — particularly those involving changes to how we use or share your data — BNG will endeavour to notify members via their registered email or in-platform notice at least 14 days before the amendment takes effect.
Your continued use of the bng platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes, you have the right to close your account and request deletion of your data in accordance with the rights outlined in Section 7 above.
Current Version: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions.
If you have any questions, concerns, or complaints regarding how bng handles your personal data, our team is ready to assist through the following channels:
We take every privacy complaint seriously and are committed to providing a meaningful response within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
Your privacy and security are guaranteed at bng. Register a free account today and enjoy a safe, fair, and entertaining online experience alongside more than 500,000 bng members across Malaysia.